About Schumacher Law Group

Schumacher Law Group is seeking a professional, friendly, and detail-oriented Customer Service Support Representative to assist clients, respond to inquiries, and provide excellent customer service. The ideal candidate has strong communication skills, a positive attitude, and the ability to handle client questions and administrative tasks efficiently in a remote work environment.

Job Summary

The Customer Service Support Representative will serve as a primary point of contact for client inquiries, provide accurate information, assist with requests, and help ensure a positive client experience. This role requires professionalism, organization, confidentiality, and the ability to communicate effectively with clients and internal team members.

Key Responsibilities

• Respond to client inquiries by phone, email, and other approved communication channels.

• Provide timely, courteous, and professional customer support.

• Answer general questions and direct clients to the appropriate department or team member.

• Assist with scheduling appointments, managing inquiries, and following up on client requests.

• Maintain accurate records of client interactions and update internal systems as needed.

• Handle customer concerns professionally and escalate complex issues when appropriate.

• Assist with administrative tasks, data entry, and document organization.

• Follow established procedures for handling confidential client information.

• Communicate with team members to resolve issues and improve the client experience.

• Meet established service standards and maintain accurate, organized records.

Required Qualifications

• High school diploma or equivalent; additional education is a plus.

• Strong written and verbal communication skills.

• Excellent customer service and interpersonal skills.

• Basic computer skills and familiarity with email, word processing, and online systems.

• Strong organizational skills and attention to detail.

• Ability to manage multiple tasks and prioritize responsibilities.

• Professional, patient, and solution-oriented attitude.

• Ability to work independently and collaboratively in a remote environment.

• Reliable internet connection and a suitable home workspace.

Preferred Qualifications

• Previous experience in customer service, client support, reception, or administrative assistance.

• Familiarity with customer relationship management (CRM) systems.

• Experience handling phone calls, emails, appointment scheduling, or customer inquiries.

• Experience in a law firm, legal office, or professional services environment is an advantage.

Remote Work Requirements

• Ability to communicate effectively with clients and colleagues while working remotely.

• Availability during agreed-upon working hours.

• Ability to attend virtual meetings and meet assigned deadlines.

• Commitment to maintaining client confidentiality and protecting sensitive information.

What We Offer

• Remote work opportunities.

• Professional and collaborative work environment.

• Training and opportunities for professional development.

• Opportunities to develop customer service and administrative skills.

• Compensation based on experience and qualifications.

Equal Opportunity

Schumacher Law Group considers applicants based on relevant qualifications, skills, experience, and business needs.

How to Apply

Interested candidates should submit a current resume and a brief introduction outlining their customer service experience, communication skills, and interest in joining Schumacher Law Group.